donie 88 Privacy Policy
Your personal information is of the highest importance to us. This policy explains how we collect, store and use your data, and what rights you have.
Introduction and Scope
donie 88 is fully aware of and committed to its users' privacy. This Privacy Policy ("Policy") explains how we collect your personal information, how it is processed, and in what circumstances it may be shared with third parties.
This Policy applies to your use of donie 88's website, mobile application and other digital services. By opening an account on our platform or continuing to use our services, you are considered to have accepted the terms of this Policy. This Policy is a supplement to our Terms and Conditions — reading both together will give you a complete picture of our services.
This Policy has been prepared in line with data protection principles applicable in Bangladesh and international best practices. If you have any questions, please contact us using the details provided in the Contact section below.
Types of Data Collected
donie 88 collects information from users in various circumstances. The types of data collected are described in detail below:
2.1 Registration Information
- Full name and date of birth
- Email address and mobile number
- Preferred username and password
- National ID or passport number (for identity verification)
2.2 Financial Transaction Data
- Deposit and withdrawal records
- Transaction details for bKash, Nagad, Rocket, Upay or bank transfers
- Transaction date, time and amount
2.3 Technical Data
- IP address and device type
- Browser and operating system information
- Site access time, session length and browsing activity
- Login history and security logs
2.4 Gaming Activity Data
- Betting history and win/loss records
- Preferred game types and usage patterns
- Bonus claim history and wagering progress
Purpose of Data Use
Collected data is used only for the following purposes:
3.1 Account Management and Identity Verification
Your name, date of birth and ID information are essential for creating and managing your account at donie 88. This allows us to confirm that every account belongs to a real adult individual.
3.2 Financial Transaction Processing
Financial data is used to process deposits and withdrawals securely and to ensure transparency in transactions.
3.3 Security and Fraud Prevention
Technical and transaction data are analysed to detect suspicious activity, prevent account hacking and guard against money laundering.
3.4 Customer Support
Our live chat and email support team uses account information to resolve your issues quickly and provide effective assistance.
3.5 Responsible Gaming Monitoring
We analyse users' gaming activity data to identify harmful patterns. In line with our Responsible Gaming guidelines, we may contact a user to offer support if needed.
3.6 Service Improvement
By reviewing user preferences and behaviour, we continuously improve the platform's quality, game selection and overall experience.
Data Storage and Security
donie 88 uses industry-standard technology to protect your data. Connections are secured through SSL encryption, and collected data is stored in encrypted databases.
4.1 Technical Security Measures
- SSL/TLS encryption — all data transmissions secured
- Firewall and intrusion detection systems
- Two-factor authentication (OTP) available
- Regular security audits and vulnerability testing
4.2 Data Retention Period
Data is retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification data may be retained for a defined period in accordance with applicable laws and regulatory requirements.
4.3 Staff Access to Data
Your personal data can only be accessed by staff members for whom it is essential to their work. All staff are bound by strict confidentiality agreements.
Sharing Data with Third Parties
donie 88 does not sell your personal data to third parties for any commercial purpose. However, data may be shared in the following limited circumstances:
5.1 Service Providers
Only the data strictly necessary for them to provide their own services is shared with third-party providers handling payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure and security services. These providers are bound by confidentiality agreements with us.
5.2 Game Software Providers
Our game studio partners — including Evolution, Pragmatic Play, PG Soft and JILI — may process certain technical data as part of normal game operation. Each of them operates under their own privacy policy.
5.3 Legal Obligations
We are required to provide data within the limits of applicable law in response to a valid order or legal requirement from a Bangladeshi court or competent authority.
Cookies and Tracking Technologies
donie 88's website uses cookies and similar tracking technologies. These fall into two categories:
6.1 Essential Cookies
The website's core functions are not possible without these cookies. They are used for tasks such as maintaining login sessions, security verification and balance updates. These cookies cannot be disabled.
6.2 Functional and Analytical Cookies
These cookies are used to remember user preferences (such as language selection) and to analyse site traffic. You can turn them off in your browser settings, though doing so may reduce some of the site's functionality.
Your Rights
As a donie 88 user, you have the following rights over your personal data:
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Right to Access: You may request details of the information we hold about you at any time.
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Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
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Right to Erasure: In certain circumstances you may request that your data be deleted — however, this may not be possible where legal obligations apply.
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Right to Object: You may object to the processing of your data for marketing or analytical purposes.
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Right to Data Portability: You may request your data in a structured, commonly used format.
To exercise these rights or to enquire about anything described on our About Us page, please contact our support team via live chat or email.
Protection of Minors
donie 88 strictly limits its services to individuals aged 21 or older. If we find evidence that a user is under 21, the relevant account will be suspended immediately and the collected data will be deleted as quickly as possible.
We never intentionally collect data from minors. If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes
donie 88 may revise this Privacy Policy from time to time to keep pace with changes in technology, law or business practices. If significant changes are made, we will notify you via your registered email address or through a notice on the site.
Continuing to use our services after any changes means you are considered to have accepted the revised policy. For this reason, we recommend that you review this page regularly.
If you have general questions about this policy, you may find answers on our FAQ page, where many privacy-related questions are answered in plain terms.
Privacy Contact
Contact us for any data-related requests or questions.
Contact Us
Any privacy-related request — to view, correct or delete your data — can be submitted via live chat or email. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
Chat directly via the chat button on the website or app — available 24/7
[email protected]
Instant on live chat; email is usually answered within the same business day
For privacy-related requests, you may be required to complete a verification process to confirm your identity — this is done to protect the security of your account.